Yesterday I had Verizon come and install FiOS. Like I said in an earlier post, I had their television, internet, and phone services installed.
I will try to be as detailed as possible so that any questions you may have with the install process can be answered.
The tech was scheduled to come to my house between 8am and 12pm. He called me around 8:45am saying he would be at my house in 10 to 15 minutes. As for the times, don’t expect them to come around 8. They don’t start working until 8am and have to get their van ready and travel from whichever location they work from. In this case, he came from the Robinson call center.
He arrived at my house at 9am. He told me he had enabled the service at the closest hub and that he would have to run the fiber from the pole in my back yard to the house. Before starting that, he asked to come inside and look where all of the boxes would be installed including the router, which has a major part in the whole setup.
I showed him around where the 4 hd boxes went (including the home media dvr) and where the router would be installed. I then took him to the basement to show him where the cable is split throughout the house and to decide where the ONT would be installed.
The ONT is a box that houses the connections from the outside and has a built in battery backup for if the electricity ever goes out. The battery lasts about 6-8 hours, depending on the phone usage during a power outage. It also has an emergency battery built in that can be enabled by the press of a button for 15 minutes of call time just in case the main battery runs out of power. I asked a lot of questions and was told by Chad, the installer, that the internet will only run for 5 minutes after a power failure and is then disabled to save battery backup power for telephone calls.
The majority of my 5 hour install was running the fiber and installing the ONT. After that was completed it went fairly fast. While he was installing the fiber and ONT I offered to place all of the boxes for him. I set all of the boxes in place and connected them to the LCD’s. I just didn’t connect the coaxial cable or plug in the power until he had everything switched over to FiOS. The difference in signal could possibly damage the boxes if connected too early.
He walked through the house again and replaced the ends of all the coaxial cables because they were all fairly old. He then tested the signal of each cable and connected them to the boxes. He really appreciated that I placed all of the boxes in position because it cut back on install time a good bit. And he was also happy that everything was moved out of the way for him in the basement. All of the signals were perfectly fine, which I was happy about, because when I had Comcast they were mediocre at best. All he did was replace the splitter in the basement and replaced the ends of all the cables as I stated earlier.
Before the boxes are activated to do anything he needed to plug in the router. It assigns an IP address to all of the boxes throughout the house. He has an install program that was run off of a flash drive. During that time we set up all of the boxes and verified that everything was correct. I accepted some license agreements and set up the router password and the primary email address and password. I asked him about the software and if we actually had to install anything on my computer and he told me no, and that if i really didn’t want it we could just stop after a certain step because the actual activation of the boxes and everything was completed.
Before the Verizon router was placed I asked if we could just use my existing dlink router and he said no because it was going to be connected with coaxial cable. I didn’t have a problem with that. I disabled the wireless on the FiOS router because i still planned on using my own. I set up my dlink router as a network bridge. I wanted to use mine because I have a gigabit network at home and my dlink is a draft N router with gigabit switch. My dlink router still connects everything like it used to. The wireless is still the same. The only difference is the dhcp is run by the FiOS router instead. I just set the ip address of the dlink router to one in the range that the FiOS router was assigning and I connected the 2 together using the LAN ports not the WAN port. Most people when doing something like this make a mistake at that point and try to use the WAN port, but it won’t work correctly that way.
The installer left at about 2pm, right before I started setting up my dlink router. Getting my wireless set back up took only about 15 minutes, and at that point everything was finished.
Before he left we tested all of the boxes, recorded something on the dvr, and tried playing back that recording to all of the boxes in the house. It all worked perfectly fine. As soon as I saw the picture quality I could easily tell that it was much better than Comcast. There is no blockyness and the colors do actually seem a little more vibrant.
At this point I tested out the internet some more. I ran some speed tests and downloaded some files. I got about 2.5MB/s download speeds. And that was a constant speed unlike how Comcast works with the speed bursts at the beginning of a file that slowly drops down.
Overall, the entire process went very well. The installer was very nice and actually knew what he was doing and the service is great so far. I am very happy to finally get rid of Comcast.
I will try to think of anything else that I could have possibly left out and will edit this post and make note of it if I do.