XM Radio Flat Out Lies To Subscribers
Back in January I started to receive these emails:
Dear Steven Charles,
Because you are a valued customer and you enjoy listening to XM Radio online, we are offering you a special opportunity to continue to listen online at no cost if you extend your radio subscription now with one of our longer-term plans.
On March 11, 2009, the XM Radio Online listening platform will be upgraded to a higher quality digital audio and no longer included as a part of a base subscription at no charge. If you extend your service now, you can continue to listen online FREE for the length of term you choose — but only if you act quickly. Rest assured, your new order will not preempt the introductory subscription period.
Upon receiving these emails I decided to extend my plan to a 2 year plan, because obviously I prefer to use the premium web stream of the service.
After 3 calls to XM Radio, it has come to my attention that what they said in those emails is not true at all. There is absolutely no way that they can/will give you the premium stream for free. The first two times I called they blamed it on technical difficulties. But this third time, they finally admitted that I would have to pay more.
Legally, I would assume they are required to give the premium stream for free as they stated in the emails. I will look in to this even further to see what the deal is, and what can be done to XM for flat out lying to subscribers.
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Steve works in the IT field, focusing mainly on Networking, Database Management, Web Development and Programming. | 
It seems a bit like a bait and switch tactic to me. What a mess!!
Had the same issue. Repeated emailing until finally someone confesses. What really bothers me is the lexical slight of hand they pulled on folks. They cleverly omitted ‘premium’ in the continued online listening. Like you, I also extended because of the higher quality stream. I can’t help but think that someone purposely did this while prominently featuring the 128k stream on the extension webpage.
XM is the past. Pandora is the future. I pay 10$ a month and get access to Pandora on my cell phone (which i plug into my car stereo), laptop, BluRay Player and on the new Pandora Radio. Unlike traditional radio formats Pandora doesn’t play genre stations they analyze musical artists to find artists who use the same composition, instrumentation and style and you create a station based around a favorite artist.
I left XM when they started to censor the country music they were playing, I am paying for a service how can you censor a pay for service !!
They were not censoring the rap but they felt that the word black man , and asshole’s were offensive !! Xm is ran by assholes