Sirius, I’m not coming back
Back in November of 2008 I cancelled my Sirius subscription. I got rid of my Jeep and my new car, a 2009 Maxima, has XM built in. I never knew cancelling a service could be so hard.
At the time, I had one radio and the premium web stream with Sirius. I called and was trying to explain to them why I wanted to cancel my service. After being transferred 5 times, I was finally able to cancel my service…or at least I thought so.
Soon after I “canceled” my service I started getting constant phone calls. Each time I told them I wasn’t interested in going back because I now had XM. I even asked them why they would keep calling considering Sirius XM is now a single company. I never really got a good answer. All they said was that the subscriptions were still separate.
Anyways, when I cancelled I was told I would get a credit because I had paid for a quarter that wasn’t over yet. The next month I saw that I didn’t get a credit, so I checked again the next month to see a charge from Sirius. I called them and asked what it was for. They said when I cancelled my subscription the person still left the online radio portion on file. So now I was being charged the full $12.99 for just the web radio. I said to the person on the phone that I wanted everything cancelled and they took care of it and credited me all the money back. She also told me that she took my credit card completely off file so that it wouldn’t be possible to get charged again.
Over 6 months later I am still receiving calls and constant mailings from Sirius asking me to come back, even after calling their opt-out number 888-440-6342 and then telling them to never call me again once I received even more calls.
Honestly, after all this time, Sirius still can’t see that I have pre-paid a 2 year subscription to XM?
No wonder the company went bankrupt. Stop wasting resources on someone like myself who is already a customer and spend the money on programming, because as of late, it’s become totally horrible. It’s hard for me to believe that I am even paying for a radio service that each channel plays about 15 songs a day over and over again day in and day out.
Why would I even consider paying full price for a Sirius subscription when I could pay less than $5 a month to add “the best of Sirius” to my XM package? All of the actual music stations have basically meshed together and are on both services anyway.
If XM wasn’t built in to my car I would just cancel everything and pay the termination fee. I can’t stand it anymore. Just go completely bankrupt already so that I don’t have to hear from you ever again…
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Steve works in the IT field, focusing mainly on Networking, Database Management, Web Development and Programming. |
Okay, Stevo, tell us what you really think! LOL.
I’m not surprised by this. I’ve not had to deal with their CS yet, but its bad business practices like this that will kill a company.
While I love my Sirius I have been getting lousy reception for the past month. When I call to see what is up and complain I get put on hold for long periods of time, switched from one person the other and it’s very frustrating. This is just sad. It’s a great business model for how not to run your company!
Nice post. I’ve added your blog to my reader I look forward to reading more.