DVR Replacement
Well, most of you have probably read my post regarding the component cable problem that I thought I had with my multi room DVR from Verizon. It turns out that wasn’t the problem. It’s strange though, for about a week after I swapped cables I had no problems. After that, the same thing kept happening.
I contacted support via chat and told them about the problem. They told me they could “initialize” my box because it was possible there was some sort of programming error after the last firmware update. I said no problem and they told me to contact them again if the problem persisted because a replacement DVR would need to be sent. That same evening I contacted them again and told them the problem was still there and without any problems I was told a new one would be sent via UPS.
Since I contacted them on a Friday evening, the box wasn’t going to be delivered until Tuesday. I had no problem with that since the box worked for the most part. The signal was just lost occasionally. Tuesday came along and I got the box via UPS like they said.
My original DVR was a 7216, and I was happy to see that the replacement they sent me was a 6416-2. Even though the 6416-2 is older than the 7216, it seems to have many less problems. First off, I can actually use the HDMI connection now with my Samsung LCD. It did not wok correctly with the original DVR. Secondly, it makes much less noise. I would think the newer one would have been quieter, but that’s not the case.
I have not had a single problem at all with this replacement box. The entire experience is much better now. There were many more problems with my original box than I even thought. There was a lot more lag in menus and in general overall usage. I am quite happy of the replacement and support couldn’t have made it any easier. All I had to do was put the faulty DVR in the box the new one was shipped in and take two labels to the UPS store and drop it off.
Self activation was very simple. The whole process didn’t even take me 30 minutes and I had the new DVR up and running with all of the guide data. They give you a code and you have the option of calling a telephone number or entering it online. I did it through the page online. It honestly couldn’t have been any simpler than it was.
What I thought was the most impressive part of this whole situation was how willing the support staff was to believe that my problem was actually with the FiOS equipment. Not once did they ever try to blame it on my television. Back when I had Comcast, any time I had a problem the first thing they tried to do was blame the issue on something I owned. Verizon never once even questioned me.
Once again, I am very happy with the service I am receiving from Verizon.
Steve works in the IT field, focusing mainly on Networking, Database Management, Web Development and Programming. |
If Verizon does not offer you a job for being such a great voice for their products, they are missing the boat.
Seriously….
So, since you had your box changed, have you had any blacking-out issues?
Not at all. It has worked perfectly the entire time.