Comments on: Verizon Tech Support (FW 1.7 related)

By: John

John — Wed, 27 Jan 2010 01:37:19 +0000

My guide is still screwed…but my HDMI still works :whistle:

By: John

John — Sat, 23 Jan 2010 14:20:34 +0000

The speed is nice but I rarely download anything anymore…except all the Windows Updates that Microsoft has been pushing to me this week.

By: Juanus

Juanus — Sat, 23 Jan 2010 13:24:56 +0000

I wish I had fios for internet. That 20/20 speed cant be beat. But I would never switch from DirecTV. And thier customer support is amazing. Thanks for posting this.

By: John

John — Thu, 21 Jan 2010 16:35:12 +0000

Yeah, Ha.

By: Steve

Steve — Thu, 21 Jan 2010 16:30:14 +0000

Haha, that’s crazy. They must have shut down for the night because they were getting annoyed. lol

By: John

John — Thu, 21 Jan 2010 02:51:27 +0000

I had just tried to chat online with their tech support. As soon as I opened the window and typed in how 1.7 messed up my guide I hit “Submit”.

This screen came up.

“We are sorry that Verizon Live Chat is not available, and apologize for the inconvenience

To close this window, select the Exit button below.”

I tried two more times, and I now get this message.

“We apologize for the inconvenience, however Verizon Live Chat is currently unavailable. We are either experiencing high customer volume or the center is closed for the day. Our hours are 7 Days a week: 8:00 AM – 12:00 AM ET.

Click Close to return to Contact Us.”

Note: I tried at 9:30 – 9:45PM, well in the time of operation. I’m assuming everyone else in Pittsburgh are chatting with them.

By: Kat

Kat — Thu, 21 Jan 2010 02:21:18 +0000

Steve, please keep us posted on how this turns out. I am assuming that you will call Verizon tomorrow…

I will watch for future posts.

Thanks and good luck!